In this panel, Prashant Arora will discuss the practical reality of building a strategy for digitized support experiences and zoom in on the technology that underpins change and transformation and its people, culture and skills considerations.
Catapulting your move to a digital GBS model: The key to digital service delivery Read More »
Some thoughts on Digital Transformation, Design Thinking, Stakeholder Management and Gamification, in an interview with AntWak.
Digital Transformation, Design Thinking and more… Read More »
Leading a successful change in the organization needs a new mindset first rather than new processes, tools and people.
What are the various tactics which can be used to lead and manage a successful transformation?
Seven Tips for Leading a Successful IT Service Management Transformation Read More »
Find out the basic difference between Resolution and Restoration with a real life IT scenario!
Resolution vs. Restoration in Incident Management Read More »
Related terms can be tricky especially when people use them interchangeably. Four such terms commonly used in Incident Management context have a very different significance yet we get confused often. Here is all of them explained in detail.
While the utmost focus given in measuring the right KPIs to make and sustain the improvements, most of the times measurements and metrics are not in the best interest of business or customers.
The simple fix to this mismatched expectation is understanding the Critical Success Factors and linking KPIs to CSFs.
How critical the “Critical Success Factors” are in CSI? Read More »
A good Gamification Strategy is actually a right blend of Game Mechanics, Reputation Mechanics and Social Mechanics. Driving Behaviors through Gamification is similar to handling Organizational Change.
What are the proven ways to handle Organizational Change? What are the key ingredients for this success recipe?
The success mantra of gamification is Unfreeze-Change-Refreeze Read More »
Internet of Things is one of the most searched key words on Google today and we are already experiencing IoT in bits and pieces around us.
Check out how IoT is changing the world and how a typical day will look like right after a few years from now!
A Sneak Peak in Future – Internet of Things – IoT Read More »
Implementing DevOps? Wondering how to conclude the success? How to measure the results?
Well, here are some metrics which can help you gauging the overall success of your DevOps. All it takes is, picking the right one depending on the situation and effectively measuring the numbers week on week.
The key question “What is in it for me?” must be answered to all stakeholders in order to gain their trust and confidence for Knowledge Management. It is essential to help the stakeholders understand the continual value that can be achieved with a holistic knowledge management system.
Find out what are the 3 key benefits of Knowledge Management.
