Global Capability Center or GCC leadership is evolving. Discover why the traditional GCC Head model is fading and the new leadership models shaping modern GCCs.
GCC Leadership Without a GCC Head: The New Reality Read More »
A proven 4-phase roadmap for new leaders to build trust, set direction, deliver impact, and sustain success in the first 90 days and beyond. Starting a new leadership role can feel like stepping onto a stage where everyone is watching, waiting, and silently evaluating your every move. It’s exciting, but it’s also risky. Research shows
Transforming IT Service Management (ITSM) is about more than tools—it’s about reshaping mindsets and driving cultural change. In this blog, discover seven proven strategies, from crafting a compelling “why” to celebrating small wins, along with a real-world story that shows how transformation can turn challenges into opportunities. Ready to ignite your ITSM journey? Let’s dive in!
7 Proven Strategies for Driving ITSM Transformation Success Read More »
Organisations are constantly investing to elevate the Digital Experiences for their employees to ensure frictionless support and higher productivity. Omnichannel Strategy is a big part of the overall journey. Find out the secret sauce behind a successful service transformation strategy.
Discover how IT can increase positive perceptions of their team within their organisation and why moving away from service level agreements to experience level agreements improves employee experiences.
Tune in to hear some practical tips which can help bring an industry-leading service experience for employees across all touchpoints, fueled by modernized, & automated IT services.
Three tips in less than 3 minutes for implementing XLAs Read More »
Watch this exclusive session with Prashant about the priorities for IT service delivery and why it is important to invest in digital adoption, Along the way there will be some practical takeaways and insights that you can use in your own companies.
In this panel, Prashant Arora will discuss the practical reality of building a strategy for digitized support experiences and zoom in on the technology that underpins change and transformation and its people, culture and skills considerations.
Catapulting your move to a digital GBS model: The key to digital service delivery Read More »
Some thoughts on Digital Transformation, Design Thinking, Stakeholder Management and Gamification, in an interview with AntWak.
Digital Transformation, Design Thinking and more… Read More »
Leading a successful change in the organization needs a new mindset first rather than new processes, tools and people.
What are the various tactics which can be used to lead and manage a successful transformation?
Seven Tips for Leading a Successful IT Service Management Transformation Read More »
