Organisations are constantly investing to elevate the Digital Experiences for their employees to ensure frictionless support and higher productivity. Omnichannel Strategy is a big part of the overall journey. Find out the secret sauce behind a successful service transformation strategy.
Discover how IT can increase positive perceptions of their team within their organisation and why moving away from service level agreements to experience level agreements improves employee experiences.
Tune in to hear some practical tips which can help bring an industry-leading service experience for employees across all touchpoints, fueled by modernized, & automated IT services.
Three tips in less than 3 minutes for implementing XLAs Read More »
Watch this exclusive session with Prashant about the priorities for IT service delivery and why it is important to invest in digital adoption, Along the way there will be some practical takeaways and insights that you can use in your own companies.
Internet of Things is one of the most searched key words on Google today and we are already experiencing IoT in bits and pieces around us.
Check out how IoT is changing the world and how a typical day will look like right after a few years from now!
A Sneak Peak in Future – Internet of Things – IoT Read More »
ITIL Certification Path explained by simple visuals along with the credit system and exam format.
RACI is a great tool to identify roles within an organization. This can be successfully used when there is role confusion within the company which may lead to unproductive work culture. Here is a simple explanation of RACI.
A humorous jargon-free business explanation of ITIL® cycles. ITIL® Explained Simply & Visually describes the five cycles in version 3 of the IT Infrastructure Library by comparing them to a restaurant chain.
ITIL Explained By a Simple Analogy of Restaurant [video] Read More »
ITIL is the world’s most widely used IT Service Management framework.
Everything you need to know about ITIL in 100 seconds!
An interesting video to quickly explain the importance of Change Management!
