Join us for a panel discussion with industry leaders as they share their experience on the journey to creating a digital-first Global Business Services as part of a Future of Work strategy.
In this panel, Prashant Arora will discuss the practical reality of building a strategy for digitized support experiences and zoom in on the technology that underpins change and transformation and its people, culture and skills considerations.
Accelerate your digital service delivery
There is a lot of content emerging on Future of Work, but what does it mean in practice and where do you start your journey?
This will be a practical yet inspiring session on speeding the path of adoption to digital service delivery as a core component of your GBS model, focused on practitioner challenges and lessons learned.
We’ll also explore the role of measurement. What should you set out to achieve and measure that will prove the value and deliver certainty of success in a digital GBS?
What you’ll learn
- The interplay between people and technology when it comes to digital adoption
- The importance of user experience and engagement when moving to a digital GBS
- Tactics and strategies for creating efficiencies, reducing costs, increasing self-service support and measuring success