Employees are also the consumers, using superior apps for their everyday needs – from shopping to ordering food, reading online to booking tickets, from financial transactions to entertainment, consumer-tech has evolved a lot in the last few years. With the prevalent use of AI & Tech everywhere, the expectations of employees for a better, seamless and connected digital experience at the workplace are also growing as they continue to seek better work-life in hybrid working.
Organisations are also constantly investing to elevate the Digital Experiences for their employees to ensure frictionless support and higher productivity. Omnichannel Strategy is a big part of the overall journey that many Digital Transformation leaders are working towards.
In this video, Prashant Arora will share the secret sauce of a successful Omnichannel Strategy from their practical experience to create a delightful digital experience for your employees and how to make it work.