Driving AI-Powered
IT Transformation

Drawing on global transformation experience, Prashant Arora shows how resilient, AI-powered IT ecosystems can unlock business agility and elevate leadership impact.

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Prashant Arora

A seasoned IT leader driving transformative, AI-powered, and resilient IT operations across global enterprises,
delivering next-level service and business impact

Why Resilient IT Ecosystems Are Critical Today

Resilient IT is the backbone of modern business. AI-powered and intelligent systems keep operations running smoothly and deliver seamless experiences for employees and customers.

In this blog, Prashant shares insights for leaders looking to leverage technology and the right operating model to drive growth, innovation, and lasting impact.

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This is not a playbook or a set of structured lessons. Instead, it offers candid, hard-earned wisdom from two decades of experience, highlighting practical ideas that can help leaders harness technology effectively.

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Beyond the Playbook: Real IT Wisdom

Discover thoughtful perspectives and practical, hard-earned insights from global IT transformations, intelligent automation, and leadership at scale

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How Real Change Actually Happens

Explore how technology, people, and metrics combine to create real, lasting impact

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Harnessing Technology

Explore insights on AI, automation, intelligent systems, ITSM innovations, and digital strategies. Learn how technology can create resilient, efficient, and future-ready IT operations.

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Driving Change

Discover practical guidance on leading transformations, building adoption, shaping culture, and enhancing employee and customer experiences. Insights to make change stick and deliver real impact.

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Measuring Impact

Interesting ideas to define clear success, track performance, and link initiatives to tangible business outcomes. Learn to turn transformation efforts into measurable business value.

Driving Impact Beyond the Workplace

Beyond leading global IT transformations, Prashant shares his expertise in AI, digital operations, experience management, and IT strategy through hands-on workshops,
helping professionals and organizations turn insights into real, measurable impact.

Leadership Track

From hands-on IT roots to leading global digital and AI transformations, Prashant’s career reflects impact, innovation, and operational excellence at scale

Senior Director – Strategy & Transformation

2023-Present

Transforming PepsiCo’s IT operations with intelligent, predictive, and self-healing systems for seamless experiences and agility.

Senior Director – Group Transformation

2022-2023​

Spearheaded NTT’s global IT transformation, automating Global IT Hubs for consistent, AI-driven, automated service delivery.

Service Modernization Head

2017-2022

At Reckitt, led machine-first IT&D operations with automation, AI, and analytics to elevate service stability, efficiency, and user experience.

Business Transformation Lead

2016-2017​

Transformed Navisite’s service management practices to deliver agile, efficient, and client-focused IT operations.

Various Leadership Roles

2006-2016​

Built foundational expertise across companies, driving service excellence, knowledge-driven decisions, and seamless transitions.

Words That Matter

What colleagues and collaborators say about Prashant Arora’s influence on IT and business change

jp

I met Prashant in 2022, and it’s been a pleasure working with him. He brings true leadership by embedding Security and GRC upfront, aligning seamlessly with organizational objectives. His approach is certainly refreshing, and his professionalism sets him apart.

JP Du Plessis, Regional CISO, NTT

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Prashant is a fearless leader who trials, champions and embeds new technology that delivers great value to IT Ops and users. Most importantly he is a great talent magnet, who can ethicist and develop teams to act and deliver at speed and quality.

Nataliya Otluoglu, VP, Pladis Global

amit

Prashant is a standout talent!
He connected effortlessly with people, drove alignment, and smoothed our transformation journey. His leadership, creativity, and passion for Service Management make him an exceptional professional.

Amit Saxena, CIO, IKS Health

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