Prashant Arora Driving AI-Powered IT Transformation https://validator.w3.org/feed/docs/rss2.html Contact About Repair, Resolution, Recovery and Restoration – A recipe of confusion in Incident Management? Resolution vs. Restoration in Incident Management Measuring the Success of DevOps How critical the “Critical Success Factors” are in CSI? Win Your First 90 Days with the LEAD Framework 7 Proven Strategies for Driving ITSM Transformation Success Digital Transformation, Design Thinking and more… Seven Tips for Leading a Successful IT Service Management Transformation Knowledge Management – What is in it for me? Three tips in less than 3 minutes for implementing XLAs 3 Priorities for NextGen IT Operations The success mantra of gamification is Unfreeze-Change-Refreeze Catapulting your move to a digital GBS model: The key to digital service delivery XLAs in Practice Knowledge Beyond the Knowledge Management – The Top 5 Challenges 5 Ways To Get Your Omnichannel Strategy Right ITIL Explained in 3 Minutes . . . Book ITIL Qualification Scheme Explained Implementing DevOps – What Did I Miss? Seven DevOps Myths Revealed A Sneak Peak in Future – Internet of Things – IoT The Enterprise AI Flywheel: From Isolated Wins to Exponential Impact Prashant Arora’s Blog [Infographics] Evolution of ITIL – A Brief History So What Is Gamification? [Infographics] Will Social Media Be The Game Changer This Holiday Season? Resource Center [infographics] ITIL Implementation Roadmap ITIL Explained By a Simple Analogy of Restaurant [video] You really messed up this time Joe! Basics of Cloud Computing Explained 5 Reasons to Board the ITIL® Flight Is Gamification simply marketing hysteria or a real force for change? ITIL for Non-IT: 4 Key Business Lines Where ITIL is Emerging Basics of RACI in 5 minutes! Cloud Computing : Services and Offerings Home