Resolution vs. Restoration in Incident Management
Find out the basic difference between Resolution and Restoration with a real life IT scenario!
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Measuring Impact
Repair, Resolution, Recovery and Restoration – A recipe of confusion in Incident Management?
Related terms can be tricky especially when people use them interchangeably. Four such terms commonly used in Incident Management context have a very different significance yet we get confused often. Here is all of them explained in detail.
How critical the “Critical Success Factors” are in CSI?
While the utmost focus given in measuring the right KPIs to make and sustain the improvements, most of the times measurements and metrics are not in the best interest of business or customers.
The simple fix to this mismatched expectation is understanding the Critical Success Factors and linking KPIs to CSFs.
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Measuring the Success of DevOps
Implementing DevOps? Wondering how to conclude the success? How to measure the results?
Well, here are some metrics which can help you gauging the overall success of your DevOps. All it takes is, picking the right one depending on the situation and effectively measuring the numbers week on week.